Do not rely on your provincial health plan to cover costs if you get sick or are injured while abroad.
Arrange for private health insurance…as your provincial or territorial health insurance may not cover you.
For complete protection, additional [travel] medical insurance should be purchased from a private insurance company even if you only plan to leave the country for a day.
…out-of-country travelers are strongly advised to obtain additional [travel medical] insurance from private insurers…
It is recommended that residents traveling outside this country ensure that they have adequate private [travel] health insurance to supplement their provincial health plan.
It is strongly recommended that any resident traveling out of province purchase a Travel Health [Insurance] Plan…
…it is strongly recommended that you purchase travel [health] insurance when you travel outside of the province or country.
Coverage for out-of-country health care services is limited; you should purchase supplementary [travel health] insurance.
When spending time outside Québec, it’s a good idea to take out private insurance before leaving.
Medipac Travel Insurance stands for Quality, Value, Reliability and Financial Strength. Four reasons why Canada’s most experienced travellers and Canadian snowbirds have chosen the Medipac as the best travel insurance plan for medical emergencies while travelling, and four reasons why Medipac is the only plan exclusively endorsed by the Royal Canadian Legion and Canada’s voice for travelling Canadians – the Canadian Snowbird Association.
Recent travel insurance reviews identify coverage, price and ease of purchase as the most important attributes to any travel insurance plan. In keeping with these best practices, Medipac covers most stable and controlled pre-existing health conditions, is available to all ages, offers several coverage options to meet your travel insurance needs, and unique discounts and deductibles to help you save money on your purchase.
Once you have had a chance to download Medipac’s policy and review your travel medical insurance options, and have selected the best travel insurance plan for your needs, simply apply online – your policy and other travel insurance documents will be emailed to you immediately. Or, download a copy of Medipac’s travel insurance application to complete at your leisure and mail it in with payment. NEW clients are encouraged to call to see which discounts might be available to you.
Another critical element to consider when purchasing travel health insurance are the emergency medical assistance services that support the plan. When you choose Medipac, you engage the services of a dedicated team of in-house medical professionals who will work tirelessly on your behalf. Medipac Assist is one of the only companies staffed by its own medical professionals who are available via dedicated assistance lines, and who are your first point of contact in an medical emergency situation. We’re in business because we CARE!
Throughout these pages you will find extensive information about the Medipac tradition, customer focus, products and services, important partnerships, and about various industry related links and resources.
Selecting Medipac Travel Insurance means choosing Quality, Value, Reliability and Financial Strength. The Medipac group of companies (“Medipac”) has been developing and servicing specialized travel insurance products since the 1980s. Medipac is a trusted brand in the travel insurance industry, known for delivering comprehensive products and services that add value to customers’ needs.
Medipac’s management team is comprised of a dedicated group of seasoned, licensed insurance professionals – all servicing our clients with 18 to 35 years of experience in the insurance business, and many belonging to various key industry professional organisations including the Canadian Society of Chartered Insurance Professionals, Advocis, Registered Insurance Brokers of Ontario and other provincial regulating authorities. In Quebec, Medipac International is registered in the Insurance of Persons sector, under license No.: 601318.
Medipac is also a long-standing and founding member of the Travel Health Insurance Association of Canada with many employees within our group of companies devoting their time and energy to the association’s work.
Medipac’s focus, drive and dedication, along with an excellent group of support staff, ensure the responsible development of our travel insurance products and their continued evolution for the long-term benefit of Medipac customers and their families while travelling. These characteristics have paved the way for the continued and exclusive endorsement of the Royal Canadian Legion (RCL) and the Canadian Snowbird Association (CSA).
CSA is the largest organization of long-term and experienced travellers in Canada. Our affiliation with the CSA has remained strong since 1992. Medipac has assisted the Association in their ongoing advocacy to preserve and improve the rights of travelling Canadians and the Canada Health Act.
Medipac Travel Insurance is underwritten by Old Republic Insurance Company of Canada.
Old Republic Insurance Company of Canada
Box 557, 100 King Street West
Hamilton, Ontario L8N 3K9
The Medipac Assistance “hotline” is a very important service for our clients. Should you ever need to call, you will speak directly with one of our medical professionals who are trained and experienced in critical care. Often, all that is required is some reassurance and help with setting up a doctor’s appointment. On many occasions, our medical staff has persuaded clients to seek immediate emergency medical attention and not to “wait until the weekend is over.” Our medical professionals can also help you deal with a sometimes intimidating foreign medical system and help prevent unnecessary expenses when you have a large deductible.
To initiate the claims process, please contact Medipac Assist at 1-800-813-9374. One of our customer service representatives will assist you from the initial time of your claim process to the final settlement. During the claim process, you will need to complete certain claim forms specific to your home province. You can download these forms or Medipac can mail you a Claim Kit.
To make a claim under the Medipac policy, you must call Medipac Assist prior to seeking medical attention; part of their role is to facilitate the claims process. Medipac Assist can mail you a Claim Kit or you can download the forms that you need. Either way you will be provided with everything necessary to submit your claim. All documentation should be returned to our office as soon as possible to ensure prompt processing of your claim.
Before a claim can be settled, certain requirements need to be fulfilled. This includes, but is not limited to, the receipt of your fully completed and signed claim form and any provincial forms; payment of your deductible (if applicable); and proof of departure if claiming under the Annual Add-on. In addition, Medipac Assist will need to obtain medical records and official billing from medical and other providers. Upon receipt of all required documentation, we will begin processing your claim.
A witness can be anyone who sees you sign the claim form; this can include a family member, friend or neighbour.
To make a claim on behalf of a deceased insured, you must complete Claim Form B (for incapable or deceased insureds) and provide a notarized copy of their Last Will and Testament along with a notarized copy of the death certificate. In the absence of a Will, provide a Certificate of Appointment of Estate Trustee. All other steps to submitting a claim are the same; any correspondence (including payments) will be sent directly to the estate.
My advice in the summer issue to purchase our Early Bird insurance created an onslaught of applications and internet sales. We exceeded even our own optimistic projections. We experienced consistently high-volume internet traffic, and our quite-sophisticated systems worked very well, indeed. Being short-staffed due to both COVID and people’s total lack of interest in wanting […]
READ MORE +Timing is Everything One of my sons is required to be tested with an MRI on his brain, approximately every six months. In early June, it was again time for his testing and he attempted to book an appointment at the local laboratory. Unbelievably, the first appointment that was available was October 29, four-and-a-half months […]
READ MORE +There is not much new to report on the insurance front. The sales this year were greater than any other
in Medipac`s 39 years of underwriting travel medical insurance business. Part of that can be attributed to Medipac being the first, and still one of the few, companies which properly covers Covid and its many
strains.
Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.
Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.
Monday to Friday : 9:00 a.m. – 7:00 p.m.
Walk-in Centre is temporarily closed.
We apologise for any inconvenience.
Toll Free : | 1-888-633-4722 |
Local Number : | 416-633-4722 |
Fax : | 416-441-7030 |
Email : | admin@medipac.com |
Address and Medipac Walk-In Centre : |
Medipac Travel Insurance 180 Lesmill Rd. Toronto, Ontario M3B 2T5 |
For Emergency Medical Assistance Only - Available 24 hours:
Toll Free from the U.S.A. and Canada : |
1-800-813-9374 |
Local : | 416-441-6337 |
Fax : | 416-441-7059 |
E-mail : | assist@medipac.com |
Toll Free : | 1-888-311-4761 |
Local Number : | 416-441-7073 |
Fax : | 416-441-7059 |
E-mail : | claims@medipac.com |
Address : |
Medipac Claims Department 180 Lesmill Rd. Toronto, Ontario M3B 2T5 |
*Please note that changes and extensions to existing policies cannot be accepted via e-mail.