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Order your FREE Travel Insurance Guide today!
The Medipac Travel Insurance Guide is actually a 48-page travel insurance guide that provides industry and other tips on how to save money on your travel insurance cost. The Guide will also help you determine what is important and the key features to look for in a travel insurance package.


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    CONTACT US

    Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.

    Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.

    Call Centre Hours (EST)

    Holiday Hours:
    Friday, December 22 - 9:00 a.m. to 4:00 p.m.
    Saturday, December 23 - 9:00 a.m. to 2:00 p.m.
    Sunday, December 24 - Closed
    Monday, December 25 - Closed
    Tuesday, December 26 - Closed
    Wednesday, December 27 - 9:00 a.m. to 7:00 p.m.
    Thursday, December 28 - 9:00 a.m. to 7:00 p.m.
    Friday, December 29 - 9:00 a.m. to 4:00 p.m.
    Saturday, December 30 - 9:00 a.m. to 2:00 p.m.
    Sunday, December 31 - Closed
    Monday, January 1 - Closed

    Regular business hours resume on January 2, 2024
    Monday to Friday : 9:00 a.m. – 7:00 p.m.
    Saturday : 9:00 a.m. – 5:00 p.m..

    Walk-in Centre Hours (EST)

    Holiday Hours per Call Centre Hours

    Regular business hours resume on January 2, 2024

    Monday to Friday : 9:00 a.m. – 5:00 p.m.
    Saturday : 9:00 a.m. – 5:00 p.m.

    Location

    Enrollment

    Toll Free : 1-888-633-4722
    Local Number : 416-633-4722
    Fax : 416-441-7030
    Email : admin@medipac.com
    Address and Medipac
    Walk-In Centre :
    Medipac Travel Insurance
    180 Lesmill Rd.
    Toronto, Ontario M3B 2T5

    Emergency Assistance

    For Emergency Medical Assistance Only - Available 24 hours:

    Toll Free from
    the U.S.A.
    and Canada :
    1-800-813-9374
    Local : 416-441-6337
    Fax : 416-441-7059
    E-mail : assist@medipac.com

    Claims

    Toll Free : 1-888-311-4761
    Local Number : 416-441-7073
    Fax : 416-441-7059
    E-mail : claims@medipac.com
    Address : Medipac Claims Department
    180 Lesmill Rd.
    Toronto, Ontario M3B 2T5

    *Please note that changes and extensions to existing policies cannot be accepted via e-mail.