Questions?

Covid

If I have coverage that is still in effect from the 2019-2020 season, such as an Annual Add-on, will it provide coverage for COVID-19?

The answer is yes. We will be extending our decision to provide coverage for COVID-19 to any policies that are still in effect. Therefore, if you purchased coverage during the 2019-20 travel season that has not yet expired, your policy will provide coverage for COVID-19 subject to the policy terms and conditions.

What should I do if I have come into close contact with someone in my household who has COVID-19 and/or if I experience symptoms of COVID-19 prior to my departure date?

We at Medipac encourage all of our clients to consider their health first and foremost. Medical experts have recommended that you be tested if you come into close contact with someone who has been diagnosed with COVID-19. If you are experiencing symptoms of COVID-19, you should seek medical direction. If someone in your household has COVID-19, it is recommended that you self-isolate for 14 days.

It is important to understand that while your policy contains coverage for COVID-19, the policy does contain limitations and exclusions, including the exclusion of coverage for a pre-existing condition. As such, if you need to make a change to your policy trip dates and/or need to cancel your policy due to medical reasons, including COVID-19, call Medipac at 1-888-633-4722.

What tips do you have for traveling safely during COVID-19?

Travel and other restrictions can vary from location to location. Check for restrictions that may apply during your travel, at your destination and anywhere you might stop along the way.

Practice Safety

  • Maintain a distance of 6 feet (2 meters) between you and others as much as possible.
  • Avoid crowds.
  • Wear a face covering.
  • Avoid touching your eyes, nose and mouth.
  • Cover coughs and sneezes.
  • Wash your hands often and for at least 20 seconds, especially before and after eating, coughing, sneezing, blowing your nose and touching your face. Where this is not possible, use hand sanitizer.

Packing List
In addition to your medicines and other regular items, remember the following:

  • Alcohol-based hand sanitizer (at least 60% alcohol)
  • Disinfectant wipes for surfaces (at least 70% alcohol)
  • Face masks
  • Thermometer
  • Gloves or disposable paper towels to open doors and touch common spots (remember to properly dispose of these items after use)

Travel by Air

  • Wear a face mask when in the airport, during screening (if permitted) and when on the plane, unless you are eating or drinking.
  • Keep as much distance as possible between yourself and other passengers.
  • Attach hand sanitizer to a belt or strap so that you do not need to open compartments to access it.
  • Keep personal items such as keys, wallets and phones in an easily accessible pocket in your carryon baggage in order to minimize the handling of such items during the screening process.

Travel by Car

  • Plan to make as few stops as possible, but always remember to drive safely and stop if you feel you are getting sleepy.
  • Pack face masks and alcohol-based hand sanitizer in an easily accessible spot so that you can use them during the trip as necessary.
  • Prepare food and water to take on the trip, including nonperishable items.
  • When fueling up, use a disinfectant wipe on handles or buttons before touching them. After fueling, use hand sanitizer. When you get to where you’re going, wash your hands using soap and water for at least 20 seconds.
  • If you choose to pick up a meal on the road, consider restaurants that offer drive-thru or curbside service.

Hotels

  • Check hotel websites for information on how they are protecting guests and staff, including any enhanced cleaning of common areas, guest rooms, restaurants, etc.
  • Wear masks and/or practice social distancing measures in the lobby, at the front desk, on elevators, parking and other common areas.
  • Use gloves and/or disposable napkins when touching common areas surfaces such as elevators.
  • Upon entry in your room, wipe down surfaces and common touch points such as door knobs, night stands, desks, etc. using disinfecting wipes.
Does the policy provide coverage for private transportation and/or personal expenses if I am stuck in another country and can’t get home on or near my scheduled return date?

The Medipac Policy is for emergency medical treatment only. It is not a Trip Cancellation/Interruption policy. Should your means of transportation to return to Canada be delayed, expenses related to your extended stay will not be a benefit of your policy.

More Covid FAQs...

 

General

Do I have to be a member of the Canadian Snowbird Association (CSA) to purchase Medipac Travel Insurance?

No, CSA membership is not required to purchase Medipac Travel Insurance. However the CSA, as an independent not-for-profit volunteer-based organization, has exclusively endorsed Medipac Travel Insurance for more than 25 years. Medipac is the Canadian Snowbird Association’s preferred choice for travel insurance. Visit www.snowbirds.org to learn more about the advocacy work of the CSA; it supports travelling Canadians and snowbirds alike. We encourage you to become a member and to support their efforts. Membership in the CSA also includes access to benefits designed for the unique snowbird and travelling Canadian lifestyles.

How can I complete an application and purchase a Policy?

With the current restrictions imposed on businesses by the government as a result of COVID-19, we recommend that you purchase your insurance online. The Medipac website has a complete copy of the policy for you to review prior to purchase, so there are no surprises. Purchasing online is the most efficient way to buy your insurance coverage. Once you have completed your application and paid your premium, your policy confirmation documents will be sent to your email immediately. It’s that simple! If for some reason you do not receive your confirmation immediately, try checking your junk (spam) folder instead of your inbox. If you still have not received it, call 1-888-633-4722 or 416-441-7070. Our representatives are here to help.

You can also purchase coverage by completing a hard copy application and mailing it to our office, along with your premium payment. Due to current restrictions the mail is slow to arrive and precautions have been placed to ensure safe handling of all correspondence; this may result in a delay in receiving your policy. In addition, should you miss completing a part of your application it will need to be returned to you for completion and resubmitted prior to issuing a policy, which may further delay processing. Once all is complete, payment is received, and your application is processed, your policy confirmation will be forwarded to you by mail.

Irrespective of your purchase method, we recommend that you buy your policy early to ensure that coverage is in place before you travel. Remember, it is your responsibility to ensure that you have a valid policy prior to travelling.

When purchasing online the system asks me for an electronic signature. What does this mean?

An electronic signature has the same significance as a written signature. Being asked to complete an electronic signature means that each individual applicant is signing off that they have completed the application personally and that they declare that their answers are true and complete. The electronic signature is located at the end of the application process. Applicants 1 & 2 (if applicable) must type in their full name (first and last) and date of birth. The name and date of birth must correspond to the name and date of birth you placed under applicant 1 & 2 at the beginning of the application process. Applicant 1 cannot sign for applicant 2 and vice versa. Be sure to double check your spelling.

What should I have ready when completing my application?

Whether purchasing online or by mail, we encourage you to familiarize yourself with the policy and application in advance. If you find yourself with questions regarding your health, you should review the question and how you should respond with your doctor to ensure accurate completion of the application; if you have questions, call 1-888-633-4722 or 416-441-7070. Our representatives are here to help.

Having the following information ready for when you complete your application will make for an easier process:

  • Your dates of travel or, if uncertain, tentative dates (remember you can always modify your travel dates when you know your departure date is confirmed, but a policy cannot be issued without travel dates).
  • Your doctor and specialist’s name and phone number.
  • The name and phone number of someone you wish to use as your emergency contact; this person should not be travelling with you.
  • Discount authorization code, as found in your personalized letter (if you are unable to locate your code call customer service at the number provided above).
  • Your credit card number
  • If you have other insurance and want to top-up (combine) your coverage with Medipac, or you have a Medipac Annual Add-on and want to purchase more coverage, you should have the name of your plan, the insurance company and policy number available to enter on your application. For a more detailed understanding of how to combine coverages review the “I have other insurance coverage” question.
  • Your travel address/destination

Can someone other than me complete my application?

There may be penalties, limitations in coverage and even the possibility that your policy will be NULL and VOID if your application for insurance is not accurately completed. For these reasons, we recommend that you complete your application yourself, as you are ultimately responsible for ensuring that the answers to all medical questions on your application are true and complete. Where you are unsure of an answer to any of the medical questions on the application, we recommend that you review the question and the appropriateness of your response with your doctor. Further, as the application form becomes a part of the insurance contract, as the insured, you must sign your own application or risk voiding your policy. Persons appointed as your Power of Attorney (POA) may sign the application form; however, supporting documentation confirming their authority as POA is required. The POA should be familiar with your medical history and should review the policy prior to completing and signing the application, as the applicant and POA are interchangeable and responsible for completing the application correctly. Applications signed under a POA must be accompanied by a copy of the POA document, therefore all applications completed by a POA must be submitted by mail or email.

How do I receive my discount when applying online?

Existing clients can receive their discount by entering their discount authorization code during the application process. The code consists of one letter and 5 digits. Existing clients will have received their code either by mail and/or email. If you have misplaced your code, call 1-888-633-4722 or 416-441-7070. Our representatives are here to help.

Clients new to Medipac may be able to receive a discount if they have not been hospitalized, and/or have not made a travel medical insurance claim for the past three to five consecutive years. The discount is based on the number of consecutive years you were not hospitalized and were claim free.

If you are eligible for the new client claim-free discount, you must complete an affidavit declaring your eligibility. The affidavit can be downloaded from the document section of the website. link to affidavit Once completed, the affidavit document can be sent to our office either by email or mail. The savings cannot be received online during the application process, however once the affidavit document is received by our office you will be refunded the applicable amount of savings.

I wasn’t able to travel last year. Do my discounts still apply?

Medipac discounts are based on the purchase of insurance in consecutive years. If a year is missed, your discount is automatically removed. In cases where you could not travel due to health or another extenuating circumstance you may apply to have your discount reinstated. A percentage discount will not be given for any year you did not travel.

What is the difference between Medipac’s categories: Preferred Plus, Preferred and Standard?

Preferred Plus, Preferred and Standard are the terms used to identify the three different rate categories under the Medipac Travel Insurance Plan. The rate category you qualify for is determined by the answers you provide to the medical questions on the Medipac Travel Insurance Application and is used in the calculation of your premium. The coverage and benefits provided are the same for all rate categories.

I have other insurance coverage. Can I combine and/or top up my coverage with the Medipac Plan and what should I consider?

Medipac has several options for clients who have other insurance coverage and are looking to increase their policy limit and/or lengthen their trip.

Top-up:

If you have other out-of-country insurance coverage with a policy limit of at least $500,000 for a specific number of days and wish to purchase Medipac coverage to lengthen your days of travel, you can purchase additional coverage from Medipac to take effect at the end of your existing insurance. This is known as top-up coverage.

It is important to note that while you can purchase top-up coverage when you have an existing policy with a $500,000 limit, it is recommended that you only top up a policy with coverage of at least $1,000,000. An example of such existing coverage is the retired teachers plan of Ontario.

For all top-up plans, the eligibility, rate category and pre-existing requirements apply prior to your effective date of Insurance. Therefore, if you have a change in health after your date of travel and prior to your Medipac policy coming into effect, your coverage will be limited and/or possibly VOID. This means that if you seek attention prior to your Medipac policy coming into effect and you are hospitalized on your Medipac effective date, you may not have coverage under your Medipac Plan or your other insurance plan. For this reason, we recommend that you purchase insurance with Medipac for the entire duration of you trip.

Lifetime Maximum Coverage: If you have other insurance coverage with a lifetime maximum limit, you may choose to use a portion of your benefit to reduce your premium by selecting a high deductible and seeking reimbursement from your other insurer. You will be required to pay your deductible to Medipac upfront at the time of a claim. Therefore, it is important for you to understand what your other insurance covers.

Co-insurance: If you have out-of-country insurance with a co-insurance feature, Medipac may be able to provide you with premium savings through our co-insurance program. Call 1-888-633-4722 or 416-441-7070 to request a co-insurance application as well as a regular application.

Federal Superannuates:

Most retired federal civil servants, military personnel and retired RCMP officers participate in the Public Service Health Care Plan, which provides out-of-country insurance coverage with a policy maximum of up to $500,000 CAD for 40 days.

For those who are travelling for more than 40 days, Medipac offers a Federal Superannuate premium credit to Public Service Health Care Plan members (Federal Superannuates) who purchase coverage from Medipac for the entire duration of their trip. This purchase option will increase the Federal Superannuate coverage limit from $500,000 CAD to $2,000,000 USD for the first 40 days.

We are aware that some Federal Superannuates choose to buy Medipac as a top-up and have Medipac’s coverage start on the 41st day of their trip. Under these circumstances, normal top-up rules apply. Medipac cautions that the $500,000 CAD policy limit for the first 40 days may not be enough, and therefore may not provide the protection necessary in the event of a major accident or illness.

By purchasing Medipac for the entire duration of your trip and applying the Federal Superannuate premium credit, you are covered from your date of departure to your date of return with Medipac’s maximum policy benefit of $2,000,000 USD. In addition, you will receive a 40-day annual plan (which begins on your effective date of insurance) at no extra cost.

I purchased my insurance coverage but require additional days. How can I purchase more coverage?

You can extend the coverage of your Single Trip Policy or Annual Plan (Annual Add-on) if you require coverage for a longer period of time. To do so, simply call our customer service centre at least 3 days before your Medipac Travel Insurance Policy expires at 1-888-633-4722 (or direct from outside the U.S. and Canada at (416) 441-7070). You must apply for an extension, and have it approved. No extensions will be granted if you have incurred a claim under your Medipac Travel Insurance Policy. A $10 administration fee per person, per extension will apply. For full details, please see page 10 of the Medipac Travel Insurance policy.

Do I need to notify Medipac every time I travel on my Annual Add-on?

No, you are not required to notify Medipac before you depart on any trip under the Annual Add-on. You are, however, required to provide proof of your departure dates in the event of a claim.

What happens if I can’t travel on my scheduled departure date and need to make a date change?

Simply call us before your scheduled departure date to change your travel dates. With all Medipac policies, the first change to your Travel Insurance Policy is FREE; subsequent changes will incur a $20 administration fee.

What if I have to cancel my policy and want to request a refund?

If you have to cancel your policy and request a refund, you may do so free of administration fees if your refund request is for medical reasons or a death in your immediate family. If you request a refund for any other reason, a $50 administration fee will apply. Your request for refund must be made prior to your effective date; otherwise only a partial refund will be issued. See “Refund Policy” on page 11 of the Medipac Travel Insurance Policy or page 39 of the Medipac Travel Insurance Guide. You may also cancel your policy within 10 days of purchase with a full premium refund provided you have not departed on your trip and there is no claim in progress.

What is the maximum time I can travel outside of my home province?

To remain eligible for your Canadian provincial/territorial government health insurance, you cannot travel outside your province/territory of residence for a total of more than 7 months (212 days) within a year, or 6 months (183 days) if you live in Quebec, PEI or Nunavut. This includes travel within Canada. A year may be a calendar year or a 12-month period; check with your ministry of health for full details. Foreign countries have their own rules on how long they will permit a visitor to stay within their borders. In the U.S., Customs and Border Protection (CBP) officers have complete authority to limit your stay, for any reason, to a duration less than the 6-month maximum; they can also deny your entry altogether. In addition, CBP officers may use a simplified method of calculating your maximum 6 month stay (6×30=180), which could result in your being admitted for less than 183 days.

For more information, join the Canadian Snowbird Association. Included in membership dues ($25 per year or $325 for a lifetime membership) is a Travel Information Guide that answers many of these and other important questions related to travelling Canadians’ lifestyles.

I am not eligible for the Medipac Plan; how can I purchase Individual Underwritten Insurance?

Medipac has developed Individual Underwritten Insurance for those who do not qualify for coverage or find themselves excluded from coverage due to recent changes in their health, changes in their medications or hospitalizations within the past year. Completing a more detailed questionnaire enables our medical staff to thoroughly assess an individual’s health and determine if coverage can be offered, and if so, at what price.

Due to the more detailed nature of the application, and the need for each application to be reviewed by our medical underwriting team, we are unable to provide personalized quotations immediately over the phone. Underwritten applications can be requested via our Specialty Services Department at 1-877-888-5259 or 416-391-9016. Once your fully completed application is received by the Specialty Services Department, you will be notified of your offer of acceptance or decline within 7 to 10 business days. Offers of acceptance expire after 60 days, so if you are going to accept the offer you must confirm in writing within that timeframe.

Due to COVID-19 restrictions processing times may be delayed; be sure to leave enough time for handling. Remember, it is your responsibility to ensure that you have a policy number prior to travelling.

Are your rates different for travel to countries other than the U.S.?

Medipac Travel Insurance rates do not vary based on your travel destination.

How much does my provincial health insurance plan pay?

Canadian provincial/territorial government health insurance plans vary and are limited in terms of out-of-country coverage. Provinces can pay as little as $75.00 CAD a day, whereas the average daily cost for a hospital stay can be more than $10,000 USD. Provincial coverage is inadequate and you should not rely solely on your provincial health care plan to cover costs of sickness or injury while traveling outside your province/territory of residence.

What if my health changes after I purchase my insurance?

If you have a change in health after you purchase your insurance and prior to your effective date of insurance, your coverage will be limited and may be void. As such it is important that you contact Medipac at 1-888-633-4722 to understand how your policy is affected, which will include a reassessment of your eligibility and rate category.

A change could be (but is not limited to) a diagnosis, symptom, or something more subtle that you might think could be postponed until you return from your trip, such as a recommended physician referral to a specialist, a test, and recommended investigations or evaluations.

Regardless of the change in your medical status it is important that you notify Medipac; if you are unsure, speak with one of our medical staff to help you understand how your policy is affected.

Are there things I am not covered for under my policy?

Insurance, by its very nature, has benefits, exclusions and limitations. Travel insurance is not different. You are encouraged to fully read your policy; in particular, the Pre-existing Conditions, General Exclusions and General Limitations sections.

Does the policy provide coverage for private transportation and/or personal expenses if I am stuck in another country and can’t get home on or near my scheduled return date?

The Medipac Policy is for emergency medical treatment only. It is not a Trip Cancellation/Interruption policy. Should your means of transportation to return to Canada be delayed, expenses related to your extended stay will not be a benefit of your policy.

More General FAQs...

 

Claims

How do I make a claim under my policy?

To make a claim under the Medipac policy, you must call Medipac Assist prior to seeking medical attention; part of their role is to facilitate the claims process. Medipac Assist can mail you a Claim Kit or you can download the forms that you need. Either way you will be provided with everything necessary to submit your claim. All documentation should be returned to our office as soon as possible to ensure prompt processing of your claim.

When can I expect a claim under my policy to be settled?

Before a claim can be settled, certain requirements need to be fulfilled. This includes, but is not limited to, the receipt of your fully completed and signed claim form and any provincial forms; payment of your deductible (if applicable); and proof of departure if claiming under the Annual Add-on. In addition, Medipac Assist will need to obtain medical records and official billing from medical and other providers. Upon receipt of all required documentation, we will begin processing your claim.

Who can witness my claim form?

A witness can be anyone who sees you sign the claim form; this can include a family member, friend or neighbour.

How do I make a claim on behalf of the estate of a deceased insured?

To make a claim on behalf of a deceased insured, you must complete Claim Form B (for incapable or deceased insureds) and provide a notarized copy of their Last Will and Testament along with a notarized copy of the death certificate. In the absence of a Will, provide a Certificate of Appointment of Estate Trustee. All other steps to submitting a claim are the same; any correspondence (including payments) will be sent directly to the estate.

What is the currency of my deductible? Do I have to pay it more than once, if I have more than one claim?

The deductible is in USD no matter where you travel. The deductible applies only once during a single trip policy term. If you have purchased an Annual Add-on, the deductible applies per trip.

When do I have to pay my deductible?

Payment of the policy deductible is required at the time of claim. Therefore, if you selected a deductible when you purchased coverage, you must be prepared to pay your deductible to Medipac at the time you incur a claim.

If you have made payments directly to one or more health care providers, Medipac may be able to apply any amounts paid toward your deductible. Be sure to review the back of your insurance card and ask your health care providers for the specific types of invoices that Medipac requires for reimbursement. If the right invoice is not submitted, the invoice cannot be applied to your deductible and you will need to make an additional payment.

Why are original invoices required?

Bills must meet certain criteria in order to prevent fraud and for submission to Government Health Insurance Plans. Most provinces and territories will only accept an original invoice in order to provide reimbursement. Usually this means an invoice that includes procedure codes, diagnostic codes, the tax ID of the medical provider, etc.

If payment has not yet been made, Medipac will attempt to obtain an original invoice directly from the service provider. If we are not able to obtain the information, the invoice will not be processed.

If you have paid the service provider directly, you will be required to obtain the proper invoice. If you submit a non-original invoice, you will be notified and no reimbursement will be made. If you receive a proper invoice within one year from the date of service, submit the invoice to Medipac Assist for processing.

Do I have to complete “Other Insurance Information” section of the claim form?

If you have other insurance with out-of-country benefits (in addition to your Medipac plan), you must complete the Other Insurance Information section of the claim form. Where two or more insurance plans exist, each plan will contribute to the claim subject to their overall limits and based on their terms and conditions.

An exception to this rule applies to group retiree plans. Where there is a group retiree health plan with a lifetime maximum limit of $100,000 or less, there will be no coordination of benefits. However, where your limit exceeds $100,000, coordination of benefits will take place in excess of the $100,000 lifetime limit. If you do not want to coordinate your lifetime benefits, Medipac may be able to help. Call Specialty Services at 1-877-888-5259 for more information. Be sure you know your retiree plan limits and how your insurance provider coordinates coverage.

What if my claim is denied?

Although the majority of travel insurance claims are paid, in the event that your claim is denied, you can appeal your decision.

To avoid having your claim denied, review your policy thoroughly, in particular the pre-existing condition clauses, general exclusions and limitations sections of the policy. In addition, if you are unsure of how to answer any medical question on the application, review the question and your medical conditions with your doctor.

It is important to remember that any change to your health, including any recommended tests, follow-ups or referrals, can affect your coverage. Therefore, should you have a change in health between your date of purchase and your effective date of insurance, you should call Medipac for an understanding of how your policy is affected, including having a reassessment of your eligibility and rate category.

More Claims FAQs...

 

MedipacPlus

How does the Claim-Free Discount Protection apply?

If you have one (1) payable medical claim which exceeds your deductible, MedipacPLUS protects your ‘Claim Free’ status and applicable discount for the following year’s purchase of Medipac Travel Insurance. Should you have a second payable claim that exceeds your deductible on the same policy, then you would not be entitled to a Claim-Free Discount for purchases made the following year. You will, however, retain your Loyalty Credit.

Will a claim under any of the MedipacPLUS benefits count as a claim when purchasing an insurance policy next year? If so, will I lose my Claim-Free Discount?

A claim under MedipacPLUS is not considered as a claim applicable to our Claim Free Discount program. As such, this type of claim does not affect your ‘Claim Free’ status or discount with Medipac.

Note: If you had one other payable medical claim that exceeded your deductible (in addition to your MedipacPLUS claim), the Claim-Free Discount Protection benefit will allow for preservation of your discount. If you had a second payable medical claim, you will lose your Claim-Free Discount, but will be entitled to your Loyalty Credit for future purchases.

When is the Return to Canada benefit applicable?

The Return to Canada benefit is applicable when a member of your immediate family dies while you are on your trip and you wish to return to Canada. This benefit will not apply for any trip you make to visit a family member who is not yet deceased. In addition, the Return to Canada benefit applies in the event that your primary residence in Canada becomes uninhabitable due to a natural disaster while you are on your trip. Refer to the endorsement you received with your Medipac Travel Insurance policy or to the Medipac Travel Insurance Guide for further details.

How do I make a Return to Canada claim?

The following documentation must be provided to Medipac:

  • Claim Form (section A and E only);
  • Return to Canada Benefit affidavit;
  • original or notarized copy of the death certificate;
  • boarding pass/flight information and receipt for your travel back to Canada; and
  • boarding pass/flight information and receipt for your travel back to your destination.

Do I have to pay a deductible for a Return to Canada (RTC) claim?

If you have a deductible on your policy, it does not apply to this benefit.

Who are considered to be Immediate family members?

This information is outlined in the endorsement you received with your Medipac Travel Insurance policy, as well as in the Medipac Travel Insurance Guide. To clarify, immediate family is defined as spouse, mother, father, son, daughter, mother-in-law, father-in-law, son-in-law, daughter-in-law, granddaughter or grandson. Siblings are not included.

More MedipacPlus FAQs...
DOCUMENTS

CONTACT US

Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.

Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.

Call Centre Hours (EST)

Monday to Friday : 9:00 a.m. – 7:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m.

Walk-in Centre Hours (EST)

Walk-in Centre is temporarily closed.
We apologise for any inconvenience.

Location

Enrollment

Toll Free : 1-888-633-4722
Local Number : 416-633-4722
Fax : 416-441-7030
Email : admin@medipac.com
Address and Medipac
Walk-In Centre :
Medipac Travel Insurance
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

Emergency Assistance

For Emergency Medical Assistance Only - Available 24 hours:

Toll Free from
the U.S.A.
and Canada :
1-800-813-9374
Local : 416-441-6337
Fax : 416-441-7059
E-mail : assist@medipac.com

Claims

Toll Free : 1-888-311-4761
Local Number : 416-441-7073
Fax : 416-441-7059
E-mail : claims@medipac.com
Address : Medipac Claims Department
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

*Please note that changes and extensions to existing policies cannot be accepted via e-mail.