If you have to cancel your policy and request a refund, you may do so free of administration fees if your refund request is for medical reasons or a death in your immediate family. If you request a refund for any other reason, a $50 administration fee will apply. Your request for refund must be […]

If you plan to travel before the date on which you were originally scheduled to leave, you MUST call Medipac to change your departure and effective dates to ensure you have a valid policy.   If you leave later than scheduled, your original expiry date will remain the same. Your expiry date is not dependent on your […]

No, you are not required to notify Medipac before you depart on any trip under the Annual Add-on. You are, however, required to provide proof of your departure dates in the event of a claim.

Extensions may be available for policies that are still in force, and have not yet expired. To extend your policy, simply call our customer service centre at 1-800-633-4722 (or direct from outside the U.S. and Canada at (416) 441-7070) at least 5 days before your Medipac Travel Insurance Policy expires. All extensions must be applied for and, if approved, […]

Preferred Plus, Preferred and Standard are the terms used to identify the three different rate categories under the Medipac Travel Insurance Plan. The rate category you qualify for is determined by the answers you provide to the medical questions on the Medipac Travel Insurance Application and is used in the calculation of your premium. The […]

Existing clients can receive their discount by entering their discount authorization code during the application process. The code consists of one letter and 6 digits. Existing clients will have received their code either by mail and/or email. If you have misplaced your code, call 1-800-633-4722 or 416-441-7070. Our representatives are here to help. Clients new to Medipac may […]

There may be penalties, limitations in coverage and even the possibility that your policy will be NULL and VOID if your application for insurance is not accurately completed. For these reasons, you are required to complete your application yourself, as you are ultimately responsible for ensuring that the answers to all medical questions on your […]

Having the following information ready for when you complete your application will make for an easier process: Whether purchasing online or by mail, we encourage you to familiarize yourself with the policy and application in advance. If you find yourself with questions regarding your health, you should review the question and how you should respond […]

Medipac has several options for clients who have other insurance coverage and are looking to increase their policy limit and/or lengthen their trip. Top-up: If you have an existing policy that provides for a limited number of travel days, you can have your Medipac policy begin on the day your other coverage expires. Simply select […]

An electronic signature has the same significance as a written signature. Being asked to complete an electronic signature means that each individual applicant is signing off that they have completed the application personally and that they declare that their answers are true and complete. The electronic signature is located at the end of the application […]