COVID Questions

Covid

I haven’t travelled because of COVID-19. Do my discounts still apply?

Many Canadians were not able to travel for the past few seasons. In many cases for returning clients, Medipac has maintained your discounts.

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CONTACT US

Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.

Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.

Call Centre Hours (EST)

Monday to Friday : 9:00 a.m. – 7:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m..

Walk-in Centre Hours (EST)

Monday to Friday : 9:00 a.m. – 5:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m.

Location

Enrollment

Toll Free : 1-800-633-4722
Local Number : 416-633-4722
Fax : 416-441-7030
Email : admin@medipac.com
Address and Medipac
Walk-In Centre :
Medipac Travel Insurance
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

Emergency Assistance

For Emergency Medical Assistance Only - Available 24 hours:

Toll Free from
the U.S.A.
and Canada :
1-800-813-9374
Local : 416-441-6337
Fax : 416-441-7059
E-mail : assist@medipac.com

Claims

Toll Free : 1-888-311-4761
Local Number : 416-441-7073
Fax : 416-441-7059
E-mail : claims@medipac.com
Address : Medipac Claims Department
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

*Please note that changes and extensions to existing policies cannot be accepted via e-mail.