Travel Insurance Claims
Travel Insurance Tips
Every travel insurance policy has limitations and conditions. Ensure you understand the Pre-existing Condition Clause of your policy, and note that these conditions usually apply before your departure date, NOT when you purchased the policy. If you purchase an annual plan, these conditions apply to the departure date of each and every trip.
Medipac’s 90-day stability period and clause wording combine to be one of the fairest and most liberal Pre-existing Condition clauses in the industry.
HOW TO PRESENT A TRAVEL INSURANCE CLAIM
To initiate the claims process, please contact Medipac Assist at 1-800-813-9374. One of our customer service representatives will assist you from the initial time of your claim process to the final settlement. During the claim process you will need to complete certain claim forms specific to your home province. You can download these forms or Medipac can mail you a Claim Kit.
Download Claim forms here...»
Frequently asked questions:
Medipac Assist will require completed Claim forms, an Authorization and Release form, original (keep copies for yourself) invoices and/or receipts and the payment of your deductible, if any is required. If you are claiming under your Annual Add-on Plan, proof of your departure date is needed. Proof can be in the form of a stamped passport or a duty free receipt from a border crossing.
To begin processing your claim file, original bills are required. This includes original prescription receipts, original itemized bills, HCFA-Form 1500 (Doctors Bill), UB 92 (Hospital bill) (with itemized statement) OR an original itemized doctor's bill with:
- Formal letterhead with full name and address
- Tax I.D
- Procedure and diagnostic codes with dollar amounts
- Original doctor's signature (stamped photocopied signatures are not acceptable)
Claim forms must be returned to our office within 30 days of your claims for consideration. However, you have up to 12 months to submit any additional bills or receipts towards your claim. Quebec and British Columbia Residents must submit their Claim forms within 21 days of receipt of the claims kit to avoid delays in processing the claim.
If you have returned your documentation with information missing, Medipac Assist will contact you or the provider directly to request the required documentation. In addition, we will also review non-original bills. If we receive a bill that we are unable to process, we will contact the facility and request the original bills. You will then be mailed a letter advising that Medipac Assist has formally requested the additional bills from the provider/facility.
Medipac Assist will continually check the status of your claim until it has been resolved. If you have any questions or concerns in regards to your claim, you may contact a claims specialist at 1-888-311-4761 or 416-441-7073 Monday to Friday 9:00 a.m. to 5:00 p.m. EST.
Medipac Assist has an efficient and friendly claims service that will allow you to get on with your plans.