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  • Testimonials

    At a time of major health crisis, it is daunting to have to deal with the various financial and organizational pressures and it was both notable and exemplary that Medipac minimized all of these pressures and simply facilitated my recovery and return to Canada in as efficient and speedy manner as possible.

    ~Sydney

    Thank you so much for the professional way you handled Dick’s medical situation. I would happily recommend your company to others.

    ~Dick and Marjorie

    My worst nightmare was that I wouldn’t know what to do if we ever had an emergency down here in Phoenix. Well, you have eased my mind completely from the moment I called after my husband’s accident. You have been so helpful and caring about what we are going through and I want to say THANK YOU!

    ~Lynda

    To all the helpers at Medipac during my accident in Florida. Your kindness and attention was very much appreciated.

    ~Ruth

    Thank you for the care and guidance you provided during my illness. Your support was truly appreciated during a trying time.

    ~Bruce

    On behalf of my mom and our family, we would like to thank the claims team at Medipac for the sincerity of their care and support while my mom received treatment in Florida…they were sincerely concerned for her well-being. When contacting the claims team, we were asked how my mom was doing – they were sincerely concerned about her well-being. Once they were in touch with the medical team that was caring for mom, we were shielded from negotiations between Medipac and the medical team. It was clear that Medipac had my mom’s well-being as their first priority.

    ~Bob

    Thank you for your efforts on my behalf. We are extremely pleased with Medipac’s service during this medical issue. Our communications via phone were supportive and calming. We have been eager to share our experience with Medipac with all our retired friends.

    ~Linda

    (My mother’s doctor) was very pleased with the knowledge of your medical personnel. We are so impressed with the way Medipac operates that we have requested info on your insurance for my husband and I.

    ~Linda & Dave

    Your staff member is a credit to your organization; he helped me through a very different time in my life.

    ~Roy

    (My friends) tell me of some very frustrating experiences they have had trying to deal with a serious illness when on vacation…they ask me to send them information about Medipac, which I am always happy to do.

    ~Bill

    I would also like to thank the wonderful and friendly staff at Medipac. They were always in touch and I never felt alone. I will encourage any of our friends to use this service.

    ~Terry

    To say the least, Sandra and I are pleased to have taken the time to seek out and insure our healthcare emergency travel needs with Medipac.

    ~Bob

    I would like to commend all of the staff we dealt with. Every time we called, we were treated with respect, compassion and courtesy.

    ~Linda & Bob

    Medipac was involved [with my claim] almost daily. I am thankful that these treatments allowed me to get back to Saskatchewan. I thank the Medipac staff for their support during this process.

    ~Linda

    We wish to express our sincere appreciation for the quick return of Ralph from New Port Richey Florida via air ambulance to Halifax Nova Scotia. Everyone we spoke to was very professional and expressed empathy for our situation. Ralph is very happy to be receiving his ongoing treatment in Halifax at the Halifax Infirmary. We would certainly recommend Medipac to our Snowbird friends. Again, Thank you very much.

    ~Ralph and Joan

    I would also like to inform you that the individuals who took my calls on both dates were very kind and courteous to me. At these times that is so comforting.

    ~Florence

    We want to thank Medipac for everything that was done on my behalf and getting us back to Canada without any issues. Everything was very professionally done.

    ~William

    We both appreciate and are grateful for all of your efforts. Throughout the experience we were treated with respect.

    ~Judy

    I want to say ‘Thank You’ to the women I spoke with when calling your emergency assist number; they were professional and kind, which is greatly appreciated.

    ~Patrice

    The courtesy and care with which my case was handled was impressive. Your personnel was attentive, compassionate, and professional at all times.

    ~Marie

    Medipac Assist team, my thanks to you all, great job done, you made me at ease.

    ~Barbara

    I also wish to thank the Medipac Assist staff for all of the assistance they provided during my medical emergency. It was greatly appreciated.

    ~Bernard

    We very much appreciate your assistance and the manner in which we were treated. This was our first time using your company (and unfortunately, the first time we have ever had to submit a claim while travelling) and we would certainly recommend your company to friends and family.

    ~Tom and Marrie

    On behalf of my husband and I, I want to express my gratitude for the way in which Medipac came through for us during a very difficult time.

    ~Sylvia and Henry

    I would like to take this opportunity to thank everyone involved in my claim for getting me home quickly and efficiently. Communication was excellent and my wife and I were impressed with your professionalism and knowledge.

    ~Richard

    Thanks so much for all of your kindness and concerns with all of the phone calls. I really appreciated it. Feeling better!

    ~Lynne

    I am grateful to all of your associates for so ably and promptly attending to my unfortunate claim…thank you.

    ~Wake

    …a huge thank you to those involved in settling our recent claim with Medipac. We were very appreciative of the assistance we received while in California and under very stressful circumstances. We would like to take this opportunity to say we will be telling our many snowbird friends about you and of course, highly recommending Medipac as their travel insurance choice. Thank you again for making a difficult time easier to deal with.

    ~Dick and Harlene

    A note of thanks for your kindness during my claim. Your calling to check on my condition was certainly a plus – it was so reassuring we certainly had the right Travel Company and will recommend Medipac to our fellow Canadians.

    ~Louise

    My wife and I began using Medipac in the last 2 years since retiring and losing my group coverage. Based on our experience with my mother’s claim, we plan to continue using Medipac as our out-of-country insurance provider for many years to come.

    ~Bob

    I’ve heard horror stories, but not about Medipac. You are good and we are very happy about you. We recommend you all the time.

    ~Catherine

    I am very pleased with the results of your investigation and action. It strengthens my satisfaction with the CSA in selecting Medipac as a partner. In today’s business world, it is refreshing to see such a great partnership.

    ~Wally

    Here’s a heartfelt thank you to all of those in your claims division. Please continue your excellent service! Yes, we’ll be signing up with you again this August. The “Early Bird” service is just around the corner!

    ~Elaine

    Just a quick thank you to the person who helped me with my problem! I sincerely appreciated their patience and understanding. We have been with Medipac for several years and appreciate the excellent service that we have received. We have highly recommended Medipac to friends and family.

    ~Jack

    Thanks to everyone at Medipac, most especially the staff in Specialty Services. Your prompt and efficient service is only surpassed by the friendly and patient manner in which this potentially stressful issue was handled. I will most definitely recommend Medipac to friends.

    ~Jan

    We would like to thank your agent for her assistance today, she explained the plans and the variables so that we could make an informed decision. We appreciated her time and patience.

    ~Suz-Anne

    Your staff are very knowledgeable and help us immensely in our choices for coverage…they are one of the reasons we will continue to purchase Medipac for our travels.

    ~Don

    Your staff’s knowledge, communication skills and general demeanor toward serving customers must be acknowledged and applauded.

    ~Jeanette and Ron

    My parents are enjoying their winter in warm and sunny Florida, and I know that they are protected by the best in the business…I cannot thank you enough for the assistance of and exemplary service provided by Medipac Travel Insurance.

    ~Cathy

    We were so uneasy at the start of this underwritten process…yet, after every phone call to you folks, we were so encouraged…you gave us hope that we could travel again.

    ~Ann & Arn

    We have found that your staff is very welcoming and professional over the last several years…their service has prompted us to move our house and car insurance over to your organization.

    ~Alistair

    There are many options out there for travel insurance. Based on my experience with (one of your doctors) and your company, I am recommending Medipac to all my family and friends.

    ~Roy

    I have found my experience at Medipac insurance to be pleasurable, fast, and easy. I approached the company not really knowing what I need or what was necessary for me to have and the staff were ready to assist me. I was able to explain my needs and they were able to match me with the package that worked best for my life without over charging me. The staff at Medipac were extremely knowledgeable and informative. I would recommend them to any of my friends and family.

    ~Ashley

    I would like to take this time to thank all of the staff at Medipac. It’s a great feeling to know that the staff take their time to ensure my wife and I are insured properly. We can travel with ease of mind.

    ~Freddy

    All of my communications with Medipac have been most positive; all of the girls in the office are to be commended for their knowledge and business-like way, especially the ones with whom I have been in contact mostly, lately.

    ~Betty

    Every call made to Medipac was above and beyond any expectations, as were their follow-up calls to us. Every agent was extremely friendly and professional. Cannot say thank you enough! Recommend Medipac!

    ~Verna

    I would like to advise you of the terrific well-informed help I received from your staff member. He was very patient and it made the preparing of the form much easier. It is people like him in the customer service industry that make all the difference.

    ~Ruth

    Your staff member is so professional and efficient when she speaks with us. Each year we appear to have new questions and concerns, but she calmly helps us. She makes us feel that she wants the best for us! She never makes us feel hurried, or rushed to make decisions.

    ~Mary

    Your staff member was always so helpful to me and is indeed a lady with much patience and knowledge. I always felt that she was doing her very best to assist me, sometimes above and beyond the call of duty.

    ~Ron

    Thank you for having people like Kate reviewing applications and making corrections that, if answered with wrong information, could result in administrative complications on future applications. Both my husband Ronald and I are grateful for your diligence.

    ~Virginia

    I was referred to you by a friend and told you provided great service. He was right! You have a new customer for life.

    ~Edward

    We have recommended Medipac to all of our friends and family. We suggest that if they have special medical needs they should contact you.

    ~Mary

    I would like you to know that when purchasing our insurance on the phone, we dealt with a staff member who was very patient, pleasant and took her time to ask me all the relevant questions. I was really impressed with her attitude.

    ~Lilly

    Many thanks indeed for this speedy and efficient response to my request of this morning. Very impressive and much appreciated.

    ~Philip

    Thank you for doing the great work that you do, all of my dealings with your team have been very wonderful and courteous.

    ~Elizabeth

    Thank you very much. It is so fantastic to have your great service-thanks again.

    ~John and Karen

    A very big thank you to all Medipac staff!!! I will highly recommend Medipac to my friends when they travel.

    ~Paul

    I want to express my thanks and appreciation for your patience, help and effort put forth in getting my insurance coverage for our recent trip…I will not hesitate to recommend you to anyone who is interested. Your work provided us with a most pleasurable and memorable time. Thanks again.

    ~Allen

    I would like to thank your supervisor for her assistance in managing a couple of administrative hurdles today and getting our policy in place in time for our departure to the U.S.

    ~Mike