If you are required to have a COVID-19 test for non-medical reasons, the test will not be covered by your Medipac policy. When a test is required as part of the treatment for a medical emergency, the cost of your test would be deemed a policy benefit.

Nobody expects to experience a medical emergency while traveling; having travel insurance can help with any unexpected surprises. Here are a few things you may want to plan for in the event that you have a medical emergency. Emergency Support Person It is important to establish who will make your decisions when you are unable […]

We will pay your eligible medical bills directly to the medical provider or hospital for you whenever possible. However, in some cases you may be required to pay up-front for medical treatment, then seek reimbursement for those expenses. Always make sure you get itemized receipts for any medical treatment and/or medication, along with detailed medical […]

If you have a medical claim while travelling which has been deemed eligible under the terms and conditions of your policy, you will have coverage for that claim. Medipac also covers you for a recurrence of the same condition unless Medipac Assist has offered to return you to Canada.  You may be required to return […]

If it is determined that you should return to your province or territory of residence to continue treatment, Medipac Assist will arrange for your transportation and continued care. It is important that you have your passport documents in an easily accessible location and that you have arranged for someone to assist with this step should […]

Medipac Assist will send a verification of benefits letter to the provider letting them know you have an insurance policy that provides coverage for emergency medical treatment subject to the policy terms and conditions. You may be required to sign a Medical Release Form by the treating facility; this provides authorization for the insurer to […]

Obtaining care while having a life-threatening condition such as a severe accident, heart attack or stroke must be your priority. If your medical condition prevents you from calling before seeking treatment, you must call as soon as medically and reasonably possible. You can also have someone else call on your behalf (a friend, hospital staff […]

Medipac Assist will help you to navigate the claims process from start to finish. Failure to contact Medipac Assist prior to seeking medical treatment will limit all eligible covered expenses under your policy (75% to a maximum of $50,000 USD). You will be responsible for any remaining charges. When you call Medipac Assist they will […]