To make a claim on behalf of a deceased insured, you must complete Claim Form B (for incapable or deceased insureds) and provide a notarized copy of their Last Will and Testament along with a notarized copy of the death certificate. In the absence of a Will, provide a Certificate of Appointment of Estate Trustee. All other steps to submitting a claim are the same; any correspondence (including payments) will be sent directly to the estate.