Terms of use

Legal Notices and Conditions of Use

The following are terms and conditions for using www.medipac.com. By using this website, you agree that such use is entirely at your own risk.

General Notices and Conditions

All information in this website, including rates, is subject to change without notice. The products described are available to Canadian residents, while in Canada, and are intended for distribution only in Canada. Medipac International Inc., Medipac Assistance International Inc., Medigold Innovations Inc.(together “Medipac”), their respective employees, directors, officers and affiliated companies shall not be liable for any damages caused to any person as a consequence of the use of this website. By using this website, you agree that such use is entirely at your own risk. Terms used throughout this website may be defined terms in the Medipac Travel Emergency Medical Insurance Policy; however, in all circumstances the terms of the actual insurance policy shall govern the interpretation of the same. Medipac encourages all prospective clients and clients alike to read and understand the entire insurance policy prior to purchasing any travel insurance product. If you have a question regarding any term, medical question, coverage, General Condition, General Limitation, Pre-existing Condition, or fee relating to the insurance policy, contact Medipac immediately at the number provided above on this page.

Site Content

Medipac strives to ensure the accuracy and completeness of all the content on www.medipac.com, however, due to Internet outages, and other unforeseen circumstances, we cannot guarantee the accuracy of all information and the transmission of the same. The information contained on the pages of this site is subject to modification and update from time to time and without notice.

In order to promote knowledge within the industry and amongst industry users, Medipac has made available industry related and other information by way of hyperlinks throughout this site. Such links may lead visitors away from www.medipac.com. By providing such links Medipac in no way guarantees the accuracy of the neither content nor recommends the use of such third party websites, their products or services.

Use of this Site

This site does not, and it is not intended to, provide any financial, insurance, legal, accounting, or tax advice, and shall not be relied upon by you in that regard.

Medipac branded products and services are administered by Medigold Innovations Inc. only in jurisdictions where they may be lawfully offered for sale, and not all Medipac products and services are available in all geographic regions. All Medipac products and services shall be subject to the terms and conditions of any applicable agreements, contracts of insurace or such policies. You agree that your use of this site shall be on an “as is” basis entirely at your risk. Neither Medipac, nor any of its affiliated companies, nor any officer, director, or employee thereof, nor any other person associated with the creation of this site or its contents, shall be liable or responsible to any person for any harm, loss or damage that may arise in any connection with your use of this site, including without limitation any direct, indirect, special, third party, or consequential damages. Without limiting the foregoing, Medipac shall not be responsible for any detrimental reliance that you may place upon this site or its contents whatsoever. This site shall not be used, or relied upon by you, as a substitute for your independent research or professional advice.


Medipac does, however, strive to provide a secure environment by using Verisign Secure Sockets Layer (SSL) Certificates and 128-bit encryption on any form or application on this site that transmits confidential information over the Internet.


Information provided by you through this website is used for Medipac business purposes only in order to service your needs as a customer. To view Medipac’s full privacy policy please click here.

This website, or affiliated sites, may use “cookies” or related technology in order to track usage of this site, and in order to improve our service to you.

Governing Laws

The laws of the Province of Ontario and the federal laws of Canada applicable therein shall govern as to the interpretation, validity and effect of this Agreement and any use of this site. You hereby consent and submit to the non-exclusive jurisdiction of the courts of the Province of Ontario in any action or proceeding instituted under or related to this Agreement or your use of this site.


Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.

Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.

Call Centre Hours (EST)

Holiday Hours:
Friday, December 22 - 9:00 a.m. to 4:00 p.m.
Saturday, December 23 - 9:00 a.m. to 2:00 p.m.
Sunday, December 24 - Closed
Monday, December 25 - Closed
Tuesday, December 26 - Closed
Wednesday, December 27 - 9:00 a.m. to 7:00 p.m.
Thursday, December 28 - 9:00 a.m. to 7:00 p.m.
Friday, December 29 - 9:00 a.m. to 4:00 p.m.
Saturday, December 30 - 9:00 a.m. to 2:00 p.m.
Sunday, December 31 - Closed
Monday, January 1 - Closed

Regular business hours resume on January 2, 2024
Monday to Friday : 9:00 a.m. – 7:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m..

Walk-in Centre Hours (EST)

Holiday Hours per Call Centre Hours

Regular business hours resume on January 2, 2024

Monday to Friday : 9:00 a.m. – 5:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m.



Toll Free : 1-888-633-4722
Local Number : 416-633-4722
Fax : 416-441-7030
Email : admin@medipac.com
Address and Medipac
Walk-In Centre :
Medipac Travel Insurance
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

Emergency Assistance

For Emergency Medical Assistance Only - Available 24 hours:

Toll Free from
the U.S.A.
and Canada :
Local : 416-441-6337
Fax : 416-441-7059
E-mail : assist@medipac.com


Toll Free : 1-888-311-4761
Local Number : 416-441-7073
Fax : 416-441-7059
E-mail : claims@medipac.com
Address : Medipac Claims Department
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

*Please note that changes and extensions to existing policies cannot be accepted via e-mail.