Obtaining care while having a life-threatening condition such as a severe accident, heart attack or stroke must be your priority. If your medical condition prevents you from calling before seeking treatment, you must call as soon as medically and reasonably possible. You can also have someone else call on your behalf (a friend, hospital staff or family member). It is important that you carry your insurance information with you at all times and arrange to have someone who understands what is required from your policy in the event of a medical emergency. If you have instructed the hospital staff to call, you or someone you know should confirm that your insurer was indeed informed.
Irrespective of the severity of your medical condition, whether you are planning to make a claim or not, you are required to contact Medipac Assist prior to seeking medical treatment.