Medipac Assist will help you to navigate the claims process from start to finish. Failure to contact Medipac Assist prior to seeking medical treatment will limit all eligible covered expenses under your policy (75% to a maximum of $50,000 USD). You will be responsible for any remaining charges. When you call Medipac Assist they will direct you to the appropriate medical facility and will work with the treating facility to ensure that only medically necessary procedures are performed, ensuring that you do not have to pay for expenses that have not been approved in advance and are not a policy benefit. Medipac Assist will also let you know if there are any limits or restrictions in your policy, helping you to make an informed decision about your treatment.
Where possible, Medipac Assist will arrange for direct billing with the facility; there will be times when you may be required to pay a facility directly and be reimbursed (subject to policy terms and conditions).
Irrespective of the severity of your medical condition, whether you are planning to make a claim or not, you are required to contact Medipac Assist prior to seeking medical treatment.