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Travel Medical Insurance

Travel Insurance Tips

Before you purchase a travel insurance plan, ask about the assistance services – most assistance companies are disinterested third parties that route medical emergency calls to call-center clerks, rather than to real doctors and nurses.

At Medipac Assist, medical professionals will answer your calls – much more expensive, of course, but we take our responsibilities seriously! Minutes can save lives.

More Insurance Tips »

Medipac Travel Insurance

At Medipac we strive to ensure the customer experience is both easy and professional. Our call center lines are staffed with customer service representatives dedicated to the Medipac Travel Insurance Plan. The Medipac Walk-in Center is open for clients wishing a more personal, face to face experience.

Call Centre Hours of Operation
(in Eastern Standard Time)

Monday to Friday : 8:00 a.m. – 8:00 p.m.
Saturday & Sunday : 9:00 a.m. – 5:00 p.m.

Walk-in Centre Hours of Operation

Monday to Friday: 8:00 a.m. – 8:00 p.m.
Saturday & Sunday : 9:00 a.m. – 5:00 p.m.



For Enrolment and Administration

Toll Free: 1-888-633-4722
Local Number: 416-633-4722

Fax: 416-441-7030

For Emergency Assistance Only - Available 24 hours:

Toll Free Medipac Assist from the U.S.A. and Canada: 1-800-813-9374
Local or collect from other locations: 416-441-6337

For Claims Assistance
Toll Free: 1-888-311-4761
Local Number: 416-441-7073


E-mail Address:

Please Note: NEW applications and or changes to existing policies cannot be accepted via e-mail.


Medipac Walk-In Center and head office
180 Lesmill Rd.
Toronto, Ontario, M3B 2T5
Highway 401, Leslie Street exit

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