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CONTACT US

Medipac strives to provide customer experience that is both easy and professional. Our call center lines are staffed with dedicated customer service representatives who can help you better understand the Medipac Plan, help you to enrol in the plan and or make changes to your existing policy.

Remember: if you have a change in health prior to your Effective Date of Insurance – CALL US.

Call Centre Hours (EST)

Holiday Hours:
Friday, December 22 - 9:00 a.m. to 4:00 p.m.
Saturday, December 23 - 9:00 a.m. to 2:00 p.m.
Sunday, December 24 - Closed
Monday, December 25 - Closed
Tuesday, December 26 - Closed
Wednesday, December 27 - 9:00 a.m. to 7:00 p.m.
Thursday, December 28 - 9:00 a.m. to 7:00 p.m.
Friday, December 29 - 9:00 a.m. to 4:00 p.m.
Saturday, December 30 - 9:00 a.m. to 2:00 p.m.
Sunday, December 31 - Closed
Monday, January 1 - Closed

Regular business hours resume on January 2, 2024
Monday to Friday : 9:00 a.m. – 7:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m.

Walk-in Centre Hours (EST)

Holiday Hours per Call Centre Hours

Regular business hours resume on January 2, 2024

Monday to Friday : 9:00 a.m. – 5:00 p.m.
Saturday : 9:00 a.m. – 5:00 p.m.

Location

Enrollment

Toll Free : 1-888-633-4722
Local Number : 416-633-4722
Fax : 416-441-7030
Email : admin@medipac.com
Address and Medipac
Walk-In Centre :
Medipac Travel Insurance
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

Emergency Assistance

For Emergency Medical Assistance Only - Available 24 hours:

Toll Free from
the U.S.A.
and Canada :
1-800-813-9374
Local : 416-441-6337
Fax : 416-441-7059
E-mail : assist@medipac.com

Claims

Toll Free : 1-888-311-4761
Local Number : 416-441-7073
Fax : 416-441-7059
E-mail : claims@medipac.com
Address : Medipac Claims Department
180 Lesmill Rd.
Toronto, Ontario M3B 2T5

*Please note that changes and extensions to existing policies cannot be accepted via e-mail.